Chiron Help Center

Check your spam/junk folder first. The email comes from trainer@chiron.ai with subject "Welcome to Chiron". If it's not there after 10 minutes, use /support in the bot and choose Lost activation code — we'll resend it instantly.

Make sure you're sending the message exactly as shown: START CHIRON-XXXXX with a space between START and the code. Codes are case-insensitive. Each code can only be used once on one Telegram account. Contact support if the issue persists.

Chiron works on any device that has Telegram — phone, tablet, desktop, or web. Since your account is tied to your Telegram user ID, everything syncs automatically. Just open the same @ChironTrainerBot chat on any device.

Chiron will ask about your fitness goals, current fitness level, training schedule, available equipment, body stats, dietary preferences, and any injuries or restrictions. The whole process takes 10–15 minutes and can be done in multiple sittings — just pick up the conversation where you left off.

Chiron will ask you to send photos of your workout space and equipment. This lets it know exactly what you have available and prevents it from programming exercises that require equipment you don't own. Send all photos first, then reply Ready when you're done.

If something went wrong during onboarding (wrong info entered, stuck in a loop), use /support and choose Stuck in onboarding. Chiron will detect what's missing and only re-ask what's needed — it won't restart from scratch if your profile is mostly complete.

Send /workout to get today's scheduled training session. Chiron knows your program and will serve the correct session based on your training split and what you've already completed this week.

You can also just say "What's my workout today?" and Chiron will generate it conversationally.

After your session, tell Chiron how it went. You can be brief ("done, felt great") or detailed ("finished, hit all sets but had to drop weight on the last set of squats"). Chiron updates your progress and adjusts future programming based on your feedback.

Don't have time for the full session? Can't do a specific exercise? Just ask Chiron to adapt it: "I only have 30 minutes today" or "I can't do deadlifts, substitute something else." Chiron will regenerate the session on the spot.

Chiron builds a multi-week program tailored to your goals, schedule, and equipment. Use /program to see your full training schedule, or /plan to download a PDF of your current week's plan.

Just describe what you ate in plain text: "Just had a chicken breast with rice and broccoli, about 500 calories." Chiron parses it automatically and adds it to your daily log. You can also send a photo of your meal and Chiron will estimate the macros from the image.

Send /nutrition to see today's calorie and macro totals against your targets. Chiron will show a breakdown of what you've logged and how much room you have left.

If your goals change (cutting vs bulking, new calorie target), use /support → Wrong macros/goals. Tell Chiron the new targets and they'll be updated immediately. For example: "Set calories to 2200 and protein to 185g."

Made a mistake? Use /support → Duplicate meal logged. Chiron will show your last 5 meals with one-tap delete buttons. Deletions are permanent and your daily totals update immediately.

Send your weight in any format: "weighed 185 lbs this morning" or "82.5kg today." You can also send a photo of your scale display and Chiron will read the number automatically.

If you use a smart scale or body comp app, screenshot the results screen and send it to Chiron. It will extract body fat %, muscle mass, and other metrics from the image and log them to your history.

Use /progress to see a summary of recent check-ins, weight trend, and workout consistency. You can ask specific questions like "How has my weight changed over the last month?" and Chiron will pull from your history to answer.

Chiron schedules check-ins and morning messages based on your local timezone. If times are off, use /support → Wrong timezone and tell Chiron your city or IANA timezone (e.g. America/New_York).

Getting too many messages? Use /support → Too many notifications to adjust your notification level:

Minimal — daily summary only · Normal — check-ins + summary · High — all nudges and reminders

Send /plan to receive a printable PDF of your current week's workout plan. The PDF includes sets, reps, rest times, and coaching notes.

Send /mealplan to receive a PDF meal plan tailored to your calorie and macro targets. Includes 7 days of meals with recipes and shopping list.

Chiron can adapt its communication style to whatever motivates you most:

🪖 Drill Sergeant — No excuses, military discipline, direct
🤝 Supportive Coach — Warm, encouraging, celebrates every win
📊 Data Analyst — Metrics-driven, precise, evidence-based
🎉 Hype Friend — Energetic, fun, loves your wins loudly
🧘 Zen Guide — Calm, mindful, holistic approach

Send /personality to see a selector with all 5 options. Tap the one you want — the change takes effect on the very next message. You can switch as often as you like.

Every new account gets a 7-day free trial with full access to all features. No charge is made during the trial. If you cancel before the trial ends, you will not be billed.

Going on holiday or taking a break? Use /support → Pause subscription to pause billing for 1 week or 1 month. Your data and progress are fully preserved. Resume anytime by sending any message to Chiron.

Send /cancelchiron in the Telegram chat, or use /support → Cancel subscription. You keep full access until the end of your current billing period. Your data is saved — you're always welcome back.

To update your payment method, view invoices, or change your billing cycle, visit the Stripe billing portal. Log in with the email you used to sign up.

We offer a 7-day money-back guarantee if you're not satisfied for any reason. Email support@chirontrainer.com within 7 days of your first charge and we'll process a full refund, no questions asked.

Chiron stores your training data, meal logs, body metrics, and conversation history to provide personalised coaching. Your data is never sold to third parties. Full details are in our Privacy Policy.

To request deletion of all your data, email support@chirontrainer.com from the address associated with your account. We'll process the request within 14 days and confirm by email.